zbaj Privacy Policy

📋 1. Introduction

zbaj ("we", "our", "us") operates the online gaming and sports betting platform accessible at zbaj.bio. We are deeply committed to maintaining the privacy and security of all users who access our platform from Bangladesh and beyond.

This Privacy Policy describes how zbaj collects, stores, uses, and discloses personal information when you register, log in, deposit funds, place bets, withdraw winnings, or otherwise interact with our platform. By using zbaj, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

📥 2. Information We Collect

When you create and use a zbaj account, we collect several categories of personal information to provide you with a safe and personalised gaming experience. The categories of data we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, and government-issued ID details required for account verification and KYC compliance.
• Contact information: email address, mobile phone number (used for account alerts, OTPs, and promotional communications where consented).
• Financial information: payment method details such as bKash wallet number, Nagad account number, Rocket account, or Upay credentials, as well as deposit and withdrawal transaction histories.
• Technical information: IP address, device type, browser type and version, operating system, and session data collected automatically when you access our platform.
• Behavioural data: gaming activity records, betting patterns, session duration, wagering history, and feature usage to improve platform experience and ensure responsible gaming compliance.

⚙️ 3. How We Use Your Information

zbaj uses the personal information we collect for the following purposes:

• Account management: to create, verify, maintain, and secure your zbaj account, including identity verification (KYC) processes to comply with applicable regulations.
• Transaction processing: to handle deposits via bKash, Nagad, Rocket, Upay, and other supported payment partners, as well as to process withdrawal requests in a timely and accurate manner.
• Platform improvement: to analyse usage patterns, session data, and game performance metrics to continuously improve the zbaj platform, fix technical issues, and personalise your gaming experience.
• Responsible Gaming: to monitor gaming behaviour and identify potential signs of problem gambling, so we can offer appropriate support, enforce deposit limits, and apply self-exclusion tools when necessary.

🤝 4. Sharing Your Information

zbaj does not sell, rent, or trade your personal information to any third-party advertisers or marketers. We may share your personal data only in the following limited and defined circumstances: (a) with payment service providers such as bKash, Nagad, and Rocket solely to facilitate your financial transactions; (b) with identity verification and fraud prevention service providers who assist us in complying with KYC obligations; (c) with our IT and infrastructure service providers who host and maintain the zbaj platform under strict data processing agreements; and (d) where required by applicable law, court order, or lawful regulatory authority.

In all cases where data is shared with third-party processors, we require those parties to maintain appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.

🔒 5. Data Security

zbaj employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and the zbaj platform is encrypted using SSL technology. Our databases are maintained on servers with restricted access, firewalls, and continuous security monitoring.

While we take all reasonable steps to protect your information, please be aware that no method of data transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your zbaj account credentials. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

👤 6. Your Rights

As a zbaj user, you hold several important rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe consistent with applicable data protection principles. Your rights include:

• Right to access: you may request a copy of the personal data zbaj holds about you at any time.
• Right to rectification: if any of your personal data held by us is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to legal retention obligations, you may request that we delete your personal data from our systems.
• Right to opt out: you may withdraw consent to receive marketing communications at any time without affecting the lawfulness of prior processing.

🍪 7. Cookie Policy

zbaj uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how users navigate our site. We use the following types of cookies: strictly necessary cookies (essential for core platform functionality), performance cookies (to analyse usage and improve platform experience), and functionality cookies (to remember your language, region, and display preferences).

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, disabling strictly necessary cookies may impair your ability to use certain features of the zbaj platform. We do not use cookies to serve third-party advertising or to track your behaviour across other websites.

📅 8. Changes to This Policy

zbaj reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of zbaj following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

📩 9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way zbaj handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Our support team is available 24 hours a day, 7 days a week, in both English and Bangla, operating on Bangladesh Standard Time (BST, UTC+6). You can reach us by email at [email protected].

zbaj is committed to fair play and the responsible handling of all user data. We value the trust placed in us by players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, and we treat that trust with the seriousness it deserves.

Does zbaj share my personal data with third parties?

zbaj does not sell or rent your personal data to third-party marketers. We may share information only with trusted payment processors (such as bKash, Nagad, and Rocket) and identity verification services strictly required to operate your account and comply with applicable regulations. All such partners are contractually bound to protect your data.

How does zbaj protect my financial information?

All financial transactions on zbaj are processed using SSL (Secure Socket Layer) encryption. Payment method details such as your bKash or Nagad account numbers are transmitted over encrypted channels and stored with restricted access. We never display full account numbers in your profile or in any communications.

Can I request deletion of my personal data?

Yes. You have the right to request deletion of your personal data held by zbaj. Please contact our support team at [email protected] with your request. We will process your request within a reasonable timeframe, subject to any legal retention obligations we must fulfil (for example, financial transaction records required under applicable regulations).

Does zbaj use cookies and how can I manage them?

Yes, zbaj uses cookies and similar tracking technologies to remember your preferences, keep your session active, analyse platform performance, and deliver relevant content. You can manage or disable cookies through your browser settings, though disabling certain essential cookies may affect platform functionality. For details on the types of cookies we use, see the Cookie Policy section of this page.